If you live in Bathurst, Katoomba, or Lithgow, chances are you’ve run into a Windows problem at least once. Maybe your laptop suddenly slowed to a crawl, updates are stuck, or that dreaded blue screen popped up right before an important assignment or presentation. And what’s the usual advice? “Take it back to the store you bought it from” or “Ring the manufacturer.” The problem is, those options usually mean long wait times, confusing call centres, or shipping your computer away for weeks.
That’s where we come in. At Lithgeek’s Monkey Bar—our new tech help desk at 85 Main Street Lithgow—you don’t need to send your computer away or sit on hold for hours. We’re here, local, and ready to help with all things Windows.
Why locals choose The Monkey Bar for Windows support
Windows PCs power most of the world’s laptops and desktops, but they can be a pain when something goes wrong. Unlike Apple devices, there isn’t a single Genius Bar you can go to. Instead, you’re often stuck juggling the manufacturer, Microsoft, and maybe even your internet provider just to figure out a simple issue.
At The Monkey Bar, we cut through all of that. We’re not limited by corporate scripts or “sorry, that’s not supported.” Instead, we focus on practical solutions that actually work. Whether it’s software, hardware, or networking, we can usually sort it out right here in the shop.
We proudly serve Lithgow locals, but we’re also a convenient option for those in Bathurst and Katoomba who’d rather not drive to Sydney or spend days without their computer.
How our service works
Just like with our Apple support, we keep things simple and transparent.
- $80 per hour, billed in six-minute increments – no paying for a full hour if you only needed ten minutes.
- No appointment needed – at least for now! Drop in when you need us.
- A visible timer – you can see exactly how much time you’ve used and what it costs.
- Fair use of time – we pause the clock during long downloads or when stepping away to help another customer.
Your time is yours. If you want us to troubleshoot a slow laptop, install a printer, or spend three hours teaching you Excel shortcuts—that’s totally fine.
Common Windows problems we help with
We see it all the time:
- Computers running painfully slow
- Endless Windows update loops
- “Blue screen of death” crashes
- Trouble connecting to printers or Wi-Fi
- Setting up OneDrive or Microsoft accounts
- Recovering lost files or emails
- Getting rid of popups, spam, and malware
- Training for Office apps like Word, Excel, Outlook, and Teams
We’re not just here for repairs—we also offer training and guidance so you can feel more confident using your PC.
Training and classes
Starting in September 2025, Lithgeek will also be running group classes for Windows and general computer use. These classes will cover:
- Staying safe online (avoiding scams, using antivirus, and backups)
- Using Microsoft Office effectively
- Managing files, folders, and cloud storage
- Speeding up your computer without buying a new one
- Beginner-friendly introductions to Windows 11
They’re perfect for seniors, students, and small business owners who want to get the most out of their PCs.
Local support for Bathurst, Katoomba, and Lithgow
One of the biggest frustrations for Windows users is feeling like they’re on their own. Big-box retailers rarely have time to provide in-depth support, and phone support often ends with “factory reset your computer and start over.”
At The Monkey Bar, we do things differently. We’re local, approachable, and willing to go the extra mile. Our goal is to make sure your computer works the way you need it to work—whether that means removing malware, teaching you new skills, or just getting the thing to turn on again.
So, if you’re in Bathurst, Katoomba, or Lithgow, skip the call centres and endless Google searches. Come down to 85 Main Street Lithgow and let us help you get your Windows computer running the way it should.
Final word
Technology shouldn’t be stressful. At The Monkey Bar, you can sit down with a local specialist, get clear answers, and know exactly what you’re paying for. Whether it’s fixing a problem, learning something new, or setting up your computer from scratch, we’ve got you covered.
So next time Windows decides to “update” right when you need it—or when your laptop slows down for no reason—don’t panic. Just drop into 85 Main Street Lithgow or give us a call.
The Monkey Bar at Lithgeek: Local Windows support made easy.